Privacy Policy e88 — Your Data Protection

E88 values the privacy of every player on our platform. This Privacy Policy is provided to give you full clarity on how your personal information is handled by e88 under the e88.ng domain.

This document complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and widely adopted international data protection standards. This policy applies to all users who register, browse, or use any services offered through the e88 platform, including our website, mobile app, and customer support channels.

By using the e88 platform, you agree that your personal information may be collected and processed as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.

E88 only collects information that is strictly necessary to provide players with a safe, responsible, and high-quality service. The following are the categories of data we collect:

Every piece of data collected by e88 is used for a clear and legitimate purpose. We do not use your data for any purpose beyond the scope stated here without your prior consent.

• Identity verification (KYC): Verifying that every player is a genuinely eligible individual in terms of age and geographic location, in line with legal compliance requirements.
• Account management: Processing registration, login, profile updates, and all financial transactions including deposits and withdrawals via Malaysian local payment methods.
• Platform security: Detecting and preventing fraud, intrusion attempts, multi-account usage, and money laundering activities using our real-time monitoring systems.
• Personalise experience: Tailoring game recommendations, promotional offers, and the platform interface to match your preferences and gaming habits.
• Customer support: Providing more accurate and prompt assistance by referencing your account records and interaction history with the e88 support team.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and suggesting appropriate self-control tools to players who may need them.
• Legal compliance: Fulfilling reporting obligations to relevant regulatory authorities when required by applicable law.

E88 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where we need to share data with certain parties:

• Payment providers: Required transaction information is shared with payment gateway providers such as FPX, Touch 'n Go, GrabPay, and Boost solely to securely process deposits and withdrawals.
• Technical service providers: Companies that assist us in managing IT infrastructure, cybersecurity, and data analytics are bound by strict confidentiality agreements and may not use your data for their own purposes.
• Regulatory authorities: e88 is legally required to disclose certain information to the relevant authorities upon receipt of a valid order or request, including for financial crime investigations.
• Game software providers: Minimum technical information may be shared with licensed game providers to ensure smooth gameplay and RNG authenticity verification.

Your data security is e88's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your information is always under the best protection.

• 256-bit SSL encryption: All data transmitted between your device and e88's servers is protected by the same industry-standard SSL encryption used by international banking institutions.
• Two-factor authentication (2FA): e88 supports 2FA on all accounts to add an extra layer of security during login and withdrawals.
• Real-time threat monitoring: e88's security system monitors all account activity 24 hours a day, 7 days a week to detect any unauthorised access attempts or suspicious behaviour.
• Data segregation: Financial data, identity data, and game data are stored in separate systems with distinct access controls to minimise the risk of large-scale data breaches.
• Regular security audits: e88 conducts regular penetration testing and security audits by independent third-party cybersecurity experts.
• Staff training: All e88 staff who handle customer data undergo comprehensive data protection training and are bound by strict confidentiality agreements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal information held by e88. We fully respect these rights and provide accessible channels for you to exercise them.

• Right to access: You may request a copy of all personal information we hold about you at any time.
• Right to rectification: If your information is inaccurate or outdated, you have the right to request that we update it promptly.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal record-keeping obligations.
• Right to object: You may object to the processing of your data for specific purposes such as direct marketing at any time.
• Right to restrict processing: You may request a restriction on the processing of your data while a correction or objection request is being handled.
• Right to data retrieval: You have the right to receive a copy of your personal data in a machine-readable format for transfer to another provider.

To exercise any of the above rights, contact the e88 Data Protection team by email at [email protected]. We will process your request within 14 business days.

E88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the e88 website.

• Essential cookies: Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled without affecting basic site functionality.
• Performance cookies: Collecting information on how visitors use the e88 website to help us identify the most popular pages and improve the browsing experience.
• Functional cookies: Allowing the platform to remember your preferences such as username, language, and display settings to deliver a more personalised experience.
• Security cookies: Used to track active sessions, detect suspicious login attempts, and prevent unauthorised access to your account.

E88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration your account is active on the e88 platform and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's tax legislation and financial compliance requirements.
• KYC documents: Retained for 5 years after the date of the last transaction, in accordance with anti-money laundering legal requirements.
• Customer support logs: Retained for 3 years for service reference and resolution of any disputes that may arise.
• Technical data (server logs): Retained for 90 days for security and incident investigation purposes.

Once the retention period expires, e88 will securely delete or anonymise your data using methods that ensure it cannot be recovered or re-identified.

E88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements.

• Any material changes to this policy will be communicated to you via in-platform notification or your registered email at least 7 days before the changes take effect.
• The "Last Updated" date shown at the top of this page always reflects the latest version of the policy currently in effect.
• Continued use of the e88 platform after changes take effect will be considered your acceptance of the updated policy.
• If you disagree with any changes, you have the right to close your account and withdraw your balance before the changes take effect.

If you have any questions, concerns, or complaints regarding how e88 handles your personal data, we encourage you to contact us directly. e88 has a dedicated Data Protection Officer (DPO) appointed to handle all privacy-related matters.

• Email: [email protected] (with subject: "Privacy Enquiry / PDPA")
• Live Chat: Available 24/7 via the e88 platform — we aim to respond within 2 minutes.
• Response time: We aim to respond to all privacy enquiries within 14 business days of receipt.